PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING
THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the
following terms and conditions and other applicable law. If you do not agree to these terms
and conditions, please do not use this site.
UK Shop: Prices do include VAT and it is added at checkout.

 

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without
warranties of any kind, whether express or implied. To the fullest extent permissible
pursuant to applicable law, Kripa Shah disclaims all warranties, express or implied, including,
but not limited to, implied warranties of merchantability and fitness for a particular purpose
and non-infringement. Kripa Shah does not represent or warrant that the functions
contained in the site will be uninterrupted or error-free, that the defects will be corrected,
or that this site or the server that makes the site available are free of viruses or other
harmful components. Kripa Shah does not make any warrantees or representations
regarding the use of the materials in this site in terms of their correctness, accuracy,
adequacy, usefulness, timeliness, reliability or otherwise.

 

Limitation of Liability
Kripa Shah shall not be liable for any special or consequential damages that result from the
use of, or the inability to use, the materials on this site or the performance of the products,
even if Kripa Shah has been advised of the possibility of such damages. Applicable law may
not allow the limitation of exclusion of liability or incidental or consequential damages, so
the above limitation or exclusion may not apply to you.

 

Typographical Errors
In the event that an Kripa Shah product is mistakenly listed at an incorrect price, Kripa Shah
reserves the right to refuse or cancel any orders placed for product listed at the incorrect
price. Kripa Shah reserves the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your credit card has already been
charged for the purchase and your order is cancelled, Kripa Shah shall issue a credit to your
credit card account in the amount of the incorrect price.

 

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or
completing the registration or shopping process. These terms and conditions, or any part of
them, may be terminated by Kripa Shah without notice at any time, for any reason. The
provisions relating to Disclaimer, Limitation of Liability, Indemnification and Miscellaneous,
shall survive any termination.

 

Notice
Kripa Shah may deliver notice to you by means of e-mail, a general notice on the site, or by
other reliable method to the address you have provided to Kripa Shah.

 

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the United Kingdom,
without regard to choice of law provisions, and not by the 1980 U.N. Convention on
contracts for the international sale of goods. You agree that jurisdiction over and venue in
any legal proceeding directly or indirectly arising out of or relating to this site (including but
not limited to the purchase of Kripa Shah products) shall be in the courts located in London,
United Kingdom. Any cause of action or claim you may have with respect to the site
(including but not limited to the purchase of Kripa Shah products) must be commenced
within one (1) year after the claim or cause of action arises. Kripa Shah’s failure to insist
upon or enforce strict performance of any provision of these terms and conditions shall not
be construed as a waiver of any provision or right. Neither the course of conduct between
the parties nor trade practice shall act to modify any of these terms and conditions. Kripa
Shah may assign its rights and duties under this Agreement to any party at any time without
notice to you.

 

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of
obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kripa
Shah or other licensed employee, host, or representative, as well as other members or
visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish
through the site any content which is libelous, defamatory, obscene, threatening, invasive of
privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute
or encourage a criminal offense, violate the rights of any party or which may otherwise give
rise to liability or violate any law. You may not upload commercial content on the site or use
the site to solicit others to join or become members of any other commercial online service
or other organization.

 

Participation Disclaimer
Kripa Shah does not and cannot review all communications and materials posted to or
created by users accessing the site, and is not in any manner responsible for the content of
these communications and materials. You acknowledge that by providing you with the
ability to view and distribute user-generated content on the site, Kripa Shah is merely acting
as a passive conduit for such distribution and is not undertaking any obligation or liability
relating to any contents or activities on the site. However, Kripa Shah reserves the right to
block or remove communications or materials that it determines to be (a) abusive,
defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a
copyright, trademark or; other intellectual property right of another or (d) offensive or
otherwise unacceptable to Kripa Shah in its sole discretion.

 

Indemnification
You agree to indemnify, defend, and hold harmless Kripa Shah, its officers, directors,
employees, agents, licensors and suppliers (collectively the "Service Providers") from and
against all losses, expenses, damages and costs, including reasonable attorneys' fees,
resulting from any violation of these terms and conditions or any activity related to your
account (including negligent or wrongful conduct) by you or any other person accessing the
site using your Internet account.

 

Third-Party Links
In an attempt to provide increased value to our visitors, Kripa Shah may link to sites
operated by third parties. However, even if the third party is affiliated with Kripa Shah, Kripa
Shah has no control over these linked sites, all of which have separate privacy and data
collection practices, independent of Kripa Shah. These linked sites are only for your
convenience and therefore you access them at your own risk. Nonetheless, Kripa Shah seeks
to protect the integrity of its web site and the links placed upon it and therefore requests
any feedback on not only its own site, but for sites it links to as well (including if a specific
link does not work).

 

​

Privacy Policy

 

What information do we collect?
• We collect information from you when you register on the site, place an order, enter a
contest or sweepstakes, respond to a survey or communication such as e-mail, or
participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing
address, phone number, credit card information or other information. You may, however,
visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The
information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information
about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section
below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products,
enter a contest or promotion, respond to a survey or marketing communication, surf the
website, or use certain other site features in the following ways:
• To personalise your site experience and to allow us to deliver the type of content and
product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If
you would no longer like to receive promotional e-mail from us, please refer to the "How
can you opt-out, remove or modify information you have provided to us?" section below. If
you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Visitors who register or participate in other site features such as marketing programs and
'members-only' content will be given a choice whether they would like to be on our e-mail
list and receive e-mail communications from us.

 

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal
information. Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such systems,
and are required to keep the information confidential. When you place orders or access
your personal information, we offer the use of a secure server. All sensitive/credit
information you supply is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's
hard drive through your Web browser (if you allow) that enables the site's or service
provider's systems to recognise your browser and capture and remember certain
information. For instance, we use cookies to help us remember and process the items in
your shopping cart. They are also used to help us understand your preferences based on
previous or current site activity, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction
so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our
site visitors. These service providers are not permitted to use the information collected on
our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you
can choose to turn off all cookies. You do this through your browser (like Netscape
Navigator or Internet Explorer) settings. Each browser is a little different, so look at your
browser Help menu to learn the correct way to modify your cookies. If you turn cookies off,
you won't have access to many features that make your site experience more efficient and
some of our services will not function properly. However, you can still place orders over the
telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable
information unless we provide you with advance notice, except as described below. The
term "outside parties" does not include Kripa Shah. It also does not include website hosting
partners and other parties who assist us in operating our website, conducting our business,
or servicing you, so long as those parties agree to keep this information confidential. We
may also release your information when we believe release is appropriate to comply with
the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties
for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences by
emailing kripashah27@gmail.com. Please note that due to email production schedules you
may receive any emails already in production.

 

To delete all of your online account information from our database, email
kripashah27@gmail.com section of our site and remove your shipping addresses, billing
addresses & payment information. Please note that we may maintain information about an
individual sales transaction in order to service that transaction and for record keeping.

 

Third party links
In an attempt to provide you with increased value, we may include third party links on our
site. These linked sites have separate and independent privacy policies. We therefore have
no responsibility or liability for the content and activities of these linked sites. Nonetheless,
we seek to protect the integrity of our site and welcome any feedback about these linked
sites (including if a specific link does not work).

 

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy
changes will apply only to information collected after the date of the change. This policy
was last modified on 31st January 2021.

 

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any
and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only
This online privacy policy applies only to information collected through our website and not
to information collected offline.

 

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and
limitations of liability governing the use of our website.

 

Your consent
By using our site, you consent to our privacy policy.

 

Returns & Exchanges

 

How do I return or exchange an item?
We hope that you are pleased with your order. However, if for any reason you are not
entirely satisfied with your purchase, you may return the item to us in its original condition
within 14 days of receipt.

 

Returned items should be unused and must be returned in the original packaging. We will
issue a full refund on receipt, excluding the original delivery charge, within 28 (twenty eight)
days of receiving your returned goods.

 

We require 24 hours notice prior to our next despatch day if an order is to be cancelled and
refunded before it has been despatched.
Please note that Ready To Use Henna Cones cannot be refunded.

 

If you have a specific query or complaint about the use of our products then please use
our queries & complaints form to contact us within 14 days of receiving your parcel.
Photographic evidence may be required as proof that a product is faulty.
We recommend that you use the contact form as this is the quickest and most reliable
method of communication. Please be respectful when contacting a member of staff even by
email. Any offensive or rude emails may result in your account being terminated with or
without prior warning

 

If you have any questions about our returns & exchanges policy then please email us
at kripashah27@gmail.com.

 

Lost items by postal services
Please refer to our delivery information. Kripa Shah reserves the right to send replacements
rather than refunds for missing/lost items.

 

Black Henna
Kripa Shah does NOT supply black henna. There is no such thing as natural black henna it is
henna with chemicals added to alter the colour. Black henna is dangerous to the skin and
therefore we will not supply or apply or provide information on where to obtain it. All our
products contain natural henna powder which will dye the skin brown. It is not suitable for use
on the hair.

 

Incorrect Shipping Address
If you have inputted or selected an incorrect shipping address then NO refund and/or
replacement will be dispatched UNLESS the original items are returned or a replacement
ordered. It is the responsibility of the customer to ensure that the shipping address is
correct.

 

If you need to change your address on the system you will need to add a new address first
and then make this the default address before you can delete an old address.
There is plenty of opportunities to double and triple check the address before making
payment and your customers can also double-check this on the order receipt.
Contacting Kripa Shah AFTER an order has been shipped stating the address is incorrect is
the customer's liability and Kripa Shah is not liable for you not receiving the goods.
Replacements exclude time-sensitive items such as Henna Cones or Henna Paste